INSIGHTS

Our latest thinking on the issues that matter most in value enablement, management, and consulting.
Value Plan Cover
Podcasts
Episode 54: Leveraging Assessments to Build a Collaborative Customer Value Plan

In this episode, Tom Pisello and April Morley discuss leveraging value capability and maturity assessments with special guests Justin Zacks and Saul Gerdes, co-founders of the value automation platform provider, Value Plan. The guests share their journey with value and the importance of speaking in customer language throughout the entire customer journey and how interactive assessments can help build this in a collaborative fashion.

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Greg MacKinnon
Podcasts
Episode 53: Value Leader Perspectives: The Importance of Teaching, Evangelism and Self-Service

In this episode, Tom Pisello and April Morley interview Greg MacKinnon, the value leader for Loftware, about the practice of value engineering. The trio discuss the evolution of value programs at companies like Siebel and SAP, and how the new generation of programs needs to evolve to be more seller and customer success empowering – with value leaders as more teacher, coach and evangelist.

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Jim Schattin Value Coffee Talk Podcast
Podcasts
Episode 50: Challenges in Customer Onboarding and How to Overcome Them

In this episode, Tom Pisello and April Morley interview Jim Schattin, the Senior Vice President of Customer Success at Placer.ai. They discuss the importance of the handoff from pre-sales to customer success post-sales and the challenges customers face during the onboarding process. Jim emphasizes the need for clear communication, setting expectations, and establishing a mutual success plan with the customer.

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Nancy Maluso Value Coffee Talk
Podcasts
Episode 46: CMO Perspectives: Crafting Your Compelling Value Storytelling

Why is storytelling so effective for marketing, sales and customer success?

What are the important elements you must include in your differentiating storytelling?

In this episode, Thomas Pisello and April Morley discuss the effectiveness of storytelling in marketing and customer engagement with CMO and GTM analyst expert guest Nancy Maluso.

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